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Lone Star Performance :: Customer Service
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The LSP Store "Customer Service" Center
Below are some Frequently Asked Questions about shopping at LoneStar Performance.com. If you still have questions that are not answered below, you may contact our staff M-F 8am-6pm CST or Saturday 10am-5pm CST by phone 214-630-5006 or by email at customerservice@lonestarperformance.com.
Creating An Account
Q: What is "Your Account"?
"Your Account" is where you can keep your shipping and billing information, which can save time when ordering from us. Proceed by clicking on the "create New Account" link. From here, you must assign a user name, password and e-mail address to your account. Be certain to remember your password, as it will be required each time you'd like to log in. Then continue by completing the shipping and billing information and click the "Save" button at the bottom of the page.
By becoming a member a "Preferred" LSP Member, you'll enjoy the following benefits:
- Preloaded billing and shipping information, so you'll only have to provide this information once.
- E-mail notification of new products added to the store.
- Specials deals and discounts.
Q: How do I update my account information?
You can update your account information at any time by clicking on "Your Account" from the main menu. If you make changes, click on the "Save" button to save your changes.
Q: What if I forget my password?
Click on the link below the login which will automatically email your password to the account you specified when the account was created.
Shopping at The LSP Store
Q: How do I add items to my Shopping Cart?
To add items to your Shopping Cart, simply navigate through the category links on the left side of the page to find the desired product section. Find the product you'd like and click on the either the "BUY NOW" or "ADD TO CART" buttons. Placing an item in your cart does not obligate you to purchase it.
Q: How do I remove items from my Shopping Cart?
Items can be deleted from your cart by clicking on the "View Order" link, then by clicking on the "Delete" button next to the product you wish to remove.
Q: How can I change the quantity of items that I want to order?
Item quantities can be changed by clicking on the "View Order" link, then by entering a new quantity in the quantitly field next to the desired product. Then click on the "Recalculate" button.
Q: How do I know what's in my Shopping Cart?
To view the contents of your Shopping Cart, just click on the "View
Order" link at the top of any page within The LSP Store.
Orders
Q: How do I place an order?
7 really easy steps:
- Select which item(s) you'd like to purchase and place in your Shopping Cart.
- Click on the "Check Out" button.
- Enter shipping and billing information. If you have registered with The
LSP Store, this information will already be completed. You'll have the opportunity to change the ship-to address at checkout.
- Review your order. Check the items, quantity, shipping and billing information.
- Click on the "Submit Order" button.
- You will receive an email confirmation of your order.
- Receive your order. Use your stuff. Smile.
Do I have to order on-line?
NO. You can Call, Fax or Mail your order to us. Just browse our on-line catalog and add make a list of the items (part number, brand, description) you wish to purchase. You may call us at 972.205.9100 to place your order by phone. You may use our printable form by and faxing it to 214-630-5006 or mailing it to LoneStar Performance, 16300 Midway Road, Addison, Texas 75001.
Q: How do I pay for my order?
The LSP Store accepts credit card orders only.
Q: What credit cards do you accept?
To make your shopping easy, we're happy to accept payment via Visa, MasterCard, American Express and Discover. Please be sure to enter your payment information exactly as it appears on the credit card. Otherwise, there may be delays in processing your order. Your card will be billed at the time your order ships. No COD orders are accepted. Items cannot be delivered to a PO Box.
Q: Is my credit card information safe?
Yes. We employ the latest security technology to protect your credit card information. The server that handles our transactions is in a secure site. We respect your privacy and
will not use any information you provide in any manner to which you have not consented. Promise. For further information, please refer to our Privacy Policy.
Shipping
Q: Do you deliver outside the United States?
We do not ship International orders overseas, only to Canada and Mexico.
Q: What are my shipping options?
UPS is our designated shipper. Delivery options are Standard Overnight (by 4:00pm the following business day), 2-Day, and 3-4 Day shipping. Shipping charges will be a per pound rate, based on the shipment method chosen.
Q: Where do I find tracking information?
Your tracking number will be emailed to you when your order is shipped. You may track your order by clicking the "Track Your Order" link on the left navigation bar.
Q: When will I receive my order?
We endeavor to ship all orders received by 3:00pm Central Time on the same
business day (Monday thru Friday) that the order was received. Otherwise, the
items will ship the following business day. Should there be any problems which will delay shipment beyond that time, someone will contact you via e-mail or by phone. Once the order ships, delivery time will depend on UPS and the method selected for shipping. See What are my shipping options? for more details.
Returns
Q: What is your Return Policy?
Your satisfaction is guaranteed. Products can be returned within 30 days of shipment and are subject to a restocking charge of 20%. All returns require a Return Authorization Number (RA) from our Customer Service department. This number must be written on the outside of the returned package. Returned goods must be unused and in their original packaging, with all parts and instructions. All sales are final after 30 days.
Inspect your packages! If any package arrives and shows signs of external damage, DO NOT ACCEPT IT! Refuse it, and ask your carrier to advise you of their procedure to follow. Contact our Customer Service department immediately. If there is concealed damage, please notify us and we will advise you of the procedure to follow. Parts which are defective, damaged, or ordered by error will be exchanged only, within 30 days of the shipment date. LoneStar Performance is not responsible for any labor charges on any products that are damaged, defective, or ordered by error.
Sales Tax
Q: How is sales tax computed?
LoneStar Performance charges the applicable sales tax for orders to be shipped to
addresses within Texas. Sales tax is computed based upon the purchase price.
Need Help?
Q: What if I have questions about an item I ordered?
If you have questions about product specifications or installation, give us a call. Our friendly and knowledgeable representatives are on duty from 8am to 6pm CST, Monday through Friday and 10am to 5pm CST on Saturday and can be reached at 214-630-5006 or by email at customerservice@lonestarperformance.com.
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